How to send a ticket

Send a Ticket & check your ticket's status.

Support agent

Last Update 2 年前

If you have an inquiry or face a problem with your order, you can send us your inquiry, suggestion, or any other note via a new ticket.

To do this, 




Step 1: you will need to log in to your account. 




Step 2: Click on the profile icon in the upper-right corner to enable the categories and select "Ticket." 




Step 3: Select “New Ticket” if you’re creating a new ticket. 

 A box will pop up where you can provide information such as category, subject, and message.In the category tab, you can select where you want to send the ticket to.

(support - sales - general)

 Then, click on the “Submit New Ticket” tab.


How to check your ticket's status

The status of the ticket can help you decide which ticket you need to reply to or which one you need to wait for our team’s response to.



Step 1: You will need to log in to your account. 




Step 2: Click on the profile icon in the upper-right corner to enable the categories and select "Ticket." 




Step 3: Check the Status of your ticket from the set of information provided 

  • Awaiting agent tickets are tickets you send waiting for our team’s response to them.
  • Responded tickets are tickets you responded to while waiting for our team’s response.
  • Solved tickets are tickets that include an issue that has been solved for you.
  • Closed tickets are tickets closed by our team.
  • The "all tickets" section shows all types of tickets no matter what their status is.

 Your tickets will show at the bottom of the page as each ticket holds certain information like Subject, Category, Order ID, Status, and Last update.


  • Ticket ID: The number of the order which is included in the ticket.
  • Subject: The title chosen for the ticket

  • Category: The team that will receive the ticket.
  • Status: The status of the ticket (solved, responded to, closed, etc.).
  • Last update: The date when the ticket status was updated, whether by being responded to, solved, or closed.

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